Frequently Asked Questions
Everything you need to know about shopping with Mary Wyatt London.
What is the shipping time for domestic and international orders?
UK orders are typically processed within 1-2 working days and shipped via tracked courier. International shipping varies by location but generally takes 5-10 working days, depending on customs processing.
What is your return policy?
We offer a 14-day return window from the date you receive your order. Items must be in their original, unworn condition with all tags attached. Please note that for hygiene reasons, jewelry and hosiery cannot be returned.
How do I know which size to choose?
Each product page features a specific size guide. We design our garments to be true to size, but if you are between sizes or need specific measurements, our customer service team is happy to provide detailed advice.
Are your products ethically manufactured?
Yes, ethical production is at our core. We work closely with boutique factories in the UK and overseas that ensure fair wages and safe working conditions. We focus on small-batch production to reduce waste.
Do I have to pay customs and import duties?
For customers outside of the UK, your order may be subject to import duties and taxes once it reaches your country. These charges are the responsibility of the customer and are not included in our shipping costs.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer express checkout options via PayPal, Apple Pay, and Google Pay, as well as 'Buy Now, Pay Later' services.